Overview
This website is operated by Art D’Egypte. By using our site or purchasing from us, you agree to these Terms of Service.
These terms apply to all users, including browsers, vendors, and customers. If you don’t agree with any part of these terms, you must not use our site.
Throughout the site, terms like “we,” “us,” and “our” refer to Art D’Egypte. These policies apply to all visitors, customers, and users. We reserve the right to modify these terms at any time, so please check this page regularly.
SHIPPING AND DELIVERY POLICY
1. Processing Time
- All orders will be processed the next business day, excluding weekends and holidays.
- Delays may occur during high order volumes, and we’ll notify you if that happens.
2. Shipping Methods & Delivery Time
- Within Greater Cairo: 1–3 business days.
- Rest of Egypt: 4–7 business days.
- Delivery times may vary based on location, courier, or unforeseen delays.
3. Shipping Fees
- Shipping fees are calculated at checkout based on your delivery location.
4. Order Tracking
- You’ll receive a tracking number via email once your order ships.
- Contact support if you don’t receive it.
5. Contact Us
RETURN POLICY
Change of Mind
- We accept returns if you change your mind. Contact us within 14 days of receiving your order.
- The item must be returned in its original, unused condition with its original brand packaging.
Damaged Items
- If the item is damaged, contact us within 1 day of receiving your order and include a photo of the damage.
Proof of Damage
Return Process
- Our courier will pick up your purchase if it is in its original condition.
- The shipping cost will not be refunded.
Store Returns
- We do not accept website returns in our stores.
Refund Initiation
- Your refund will be confirmed once the returned item is received and processed.
- Refunds may take up to 14 business days to appear in your account.
No Exchanges
- We do not accept exchanges. Please return the original item and place a new order.